Alibaba

Hangzhou, China

www.alibaba.com

Customer Service: Through the general personal assistants (GPA)

Scope: Full

System: Cloud-based (CLD)

Summary

  • Chinese e-commerce giant Alibaba indicated in May 2020 they will invest US$1.4 billion to build an ecosystem around its Tmall Genie smart speaker, one of the leading speaker systems in China.
  • The company will integrate more content and services from Alibaba’s ecosystem, including entertainment, health care, education, and online shopping.

Delving Deeper

Chinese e-commerce giant Alibaba indicated in May 2020 they will invest US$1.4 billion to build an ecosystem around its Tmall Genie smart speaker, one of the major speaker systems in China, competing largely with Baidu and Xiaomi. The investment aims to expand Tmall Genie’s AIoT ecosystem by integrating more content and services from Alibaba’s ecosystem, including entertainment, health care, education, and online shopping. As of July 1, 2020, Alipay can be integrated with Tmall genie.

Alibaba’s livestreaming retail video platform Taobao will become available to view through Tmall Genie smart display devices. South China Morning Post reports that “the investment will see more AIoT technologies developed in-house, including an IoT operating system, edge computing, and visual and voice AI.”