Avaya

Santa Clara, CA

www.avaya.com

908-953-6000

Customer Service: Call center automation (CCA), Chatbots on web sites (BOT), Mobile apps (MBL), Agent support (AS), messaging applications (MES)

Enterprise applications: Human Resources support (HR)

Scope: Full

System: Cloud-based (CLD), On-Premises (PRM), Hybrid (HYB), Agent

Summary

• Avaya builds full communications platforms in the cloud or on-premises, including enterprise telephone systems and agent support.
• The company supports automating customer service operations, including interaction by voice using natural language processing.
  
  Delving Deeper

Avaya builds solutions to enhance and simplify enterprise communications and collaboration in the cloud, on-premise, or a hybrid of both. Avaya partners with Nuance Communications to deliver conversational AI communications. Avaya was named Nuance’s Top Growth Partner and its Top Producing Channel Partner for the year in April 2020.