Santa Clara, CA
908-953-6000
Customer Service: Call center automation (CCA), Chatbots on web sites (BOT), Mobile apps (MBL), Agent support (AS), messaging applications (MES)
Enterprise applications: Human Resources support (HR)
Scope: Full
System: Cloud-based (CLD), On-Premises (PRM), Hybrid (HYB), Agent
Summary
- Avaya builds full communications platforms in the cloud or on-premises, including enterprise telephone systems and agent support.
- The company supports automating customer service operations, including interaction by voice using natural language processing.
Delving Deeper
Avaya builds solutions to enhance and simplify enterprise communications and collaboration in the cloud, on-premise, or a hybrid of both. Avaya partners with Nuance Communications to deliver conversational AI communications. Avaya was named Nuanceās Top Growth Partner and its Top Producing Channel Partner for the year in April 2020.