Dashbot

San Francisco, CA

www.dashbot.io

Analytics

Scope: Specialized (SPC)

Summary

  • Dashbot is a conversational analytics platform, allowing the measurement and thus improvement of a conversational system.
  • The platform is designed to enable enterprises and developers to increase user acquisition, engagement, and monetization through actionable insights and tools.
  • Conversation-specific analytics include NLP response effectiveness, sentiment analysis, and message funnels.
  • Dashbot tools can convert real-time analytics into actions such as triggering a live person taking over an automated conversation.

Delving Deeper

Dashbot is a conversational analytics platform that enable enterprises and developers to increase user acquisition, engagement, and monetization through actionable insights and tools. In addition to traditional metrics like engagement and retention, Dashbot provides conversation-specific analytics like NLP response effectiveness, sentiment analysis, and message funnels. In addition, Dashbot provides tools to take action on that data, like its Live Person Takeover of chat sessions.

Customer Service Chatbot Response Effectiveness is increased through features such as identifying mishandled and unhandled intents. Commerce chatbots can be measured by identifying drop offs and abandonment.

Phrase clustering can be used to find interactions that are similar.