Larchmont, New York
Customer Service: Call center automation (CCA)
Scope: Specialized (SPC)
System: Cloud-based (CLD)
- Gyst Technologies develops personalization software for voice-based self-service systems, including call center IVRs and voice-enabled virtual assistants, delivered as a cloud service.
- The service is implemented on a per-voice-application basis via a web-based rest API, thus working on any voice platform the enterprise uses.
- Gyst analytics uses call sampling and other tools to identify pain points in the IVR.
Gyst Technologies develops personalization software for self-service systems that interact with the customer by voice. These systems include traditional call center IVRs, voice-enabled virtual assistants, or any device that uses voice as a means of user communication. The software measures caller skills and performance at navigating through a given voice application and uses that information to enhance and personalize the experience in real time, using machine learning technology. The current version is cloud-based and uses a web-based rest API to connect with an enterprise’s current customer service platform.The product continually adjusts the call experience to suit the skills and abilities of each individual as they navigate their way through the menus and natural dialogue flow of your voice applications. While doing this, it also analyzes historical and realtime information on caller behavior to provide you with high resolution analytics you can use to find and resolve pain points in the call flow and to guide your digital transformation strategies.Gyst analytics uses call sampling and other tools to identify pain points in the IVR.