Huawei

Shenzhen, China

www.huawei.com/en/

Customer Service: Through the general personal assistants (GPA), Mobile apps (MBL)

Device and equipment control

Scope: Full

System: Cloud-based (CLD), Edge

Summary

  • Huawei is a global provider of information and communications technology (ICT) infrastructure and smart devices with more than 194,000 employees, operating in more than 170 countries and regions.
  • The company’s P40 family of smartphones was introduced in March 2020, with Huawei Mobile Services replacing Google services, available initially in for P40 users from Great Britain, France, Spain, Chile, Mexico and Colombia.
  • Huawei Mobile Services includes Celia, an alternative to Google Assistant, awakened by “Hey, Celia” or holding down the power button.

Huawei is a major global provider of information and communications technology (ICT) infrastructure and smart devices. The company’s revenue in 2019 was about $123 billion, and it claims to serve more than three billion people around the world.

Restrictions by the US government on a Chinese supplier have denied Huawei access to Google services, including Google Assistant, available on most Android phones. For its P40 series of smartphones, Huawei has developed alternatives. The alternative to Google Assistant is Celia, available initially in a limited number of languages.