Inbenta

Sunnyvale, CA

www.inbenta.com

(408) 213-8771

Summary

  • Inbenta provides cloud-based self-service and sales conversion with chatbots using “highly conversational” natural language processing.
  • The company emphasized its technology is “meaning” based, as opposed to depending on keyword search.
  • Inbenta claims rapid time-to-market (“days not months”).
  • The solution integrates with existing knowledge, content and products.
  • It includes support for over 30 languages.
  • Inbenta supports cross channel interaction, including web, mobile, social, and SMS.
  • The company features verticals airlines, banking & financial services, e-commerce, insurance, logistics, manufacturing, technology, telecommunications, travel, and utilities.

Delving Deeper

Inbenta says it combines AI and machine learning with its natural language processing engine to answer user questions. A developer can customize the flow and paths of an automated conversation with a Dialog Manager, which works much like call center flows are used to define how agents are to handle various situations. A chatbot can be connected to a variety of content sources, including a support site, website community forums, content management systems, and third-party support applications.

Products include conversational chatbots, search engines delivering results from one or multiple sources in a single interface, a content management tool for help and support channels, and case management that converts email, social and online contact into a manageable queue. The search function uses NLP to interpret the intent of a search inquiry and match to answers.

The company features verticals airlines, banking & financial services, e-commerce, insurance, logistics, manufacturing, technology, telecommunications, travel, and utilities. For example, the company helps banks increase the quality of customer care with chatbots and semantic search tools for 24/7 online support, answering questions such as:

  • What is the minimum account balance?
  • How much have I spent this month?
  • Where can I find my routing number?
  • I want to add my wife to my credit card.
  • Where is the nearest ATM?
  • What are your fees?

For technical services, chatbots can answer questions such as:

  • How do I install the program?
  • Where is my license key?
  • Do you have an iPhone app?
  • How many user profiles do I get?
  • Can I change my subscription any time?
  • How do I reset my password?