Smart Action

El Segundo, CA

www.smartaction.ai

(310) 776-9200

info@smartaction.ai

Customer Service: Call center automation (CCA), Chatbots on web sites (BOT), Messaging applications (MES)

Analytics

Scope: Full

System: Cloud-based (CLD)

Summary

  • SmartAction provides AI-powered virtual agents for contact centers.
  • The company’s cloud-based virtual agents use natural language processing (NLP) to automate calls, chats, and text.
  • The conversational system can invite callers to interact in natural language with a greeting such as “How can I help you today?”
  • Certain tasks have been partially pre-designed, such as handling accounts and membership, providing claim status, authentication, collections, order management, billing & payments, answering FAQs, and appointments.
  • Some tech support can be automated before passing the customer to an agent.
  • The company features certain industries they serve: financial services, healthcare, insurance, retail, service providers, travel and hospitality, and utilities.

Delving Deeper

  • SmartAction provides AI-powered virtual agents for contact centers.
  • The company’s cloud-based virtual agents use natural language processing (NLP) to automate calls, chats, and text.
  • The conversational system can invite callers to interact in natural language with a greeting such as “How can I help you today?”
  • Certain tasks have been partially pre-designed, such as handling accounts and membership, providing claim status, authentication, collections, order management, billing & payments, answering FAQs, and appointments.
  • Some tech support can be automated before passing the customer to an agent.
  • The company features certain industries they serve: financial services, healthcare, insurance, retail, service providers, travel and hospitality, and utilities.