El Segundo, CA
(310) 776-9200
info@smartaction.ai
Customer Service: Call center automation (CCA), Chatbots on web sites (BOT), Messaging applications (MES)
Analytics
Scope: Full
System: Cloud-based (CLD)
Summary
- SmartAction provides AI-powered virtual agents for contact centers.
- The company’s cloud-based virtual agents use natural language processing (NLP) to automate calls, chats, and text.
- The conversational system can invite callers to interact in natural language with a greeting such as “How can I help you today?”
- Certain tasks have been partially pre-designed, such as handling accounts and membership, providing claim status, authentication, collections, order management, billing & payments, answering FAQs, and appointments.
- Some tech support can be automated before passing the customer to an agent.
- The company features certain industries they serve: financial services, healthcare, insurance, retail, service providers, travel and hospitality, and utilities.
Delving Deeper
- SmartAction provides AI-powered virtual agents for contact centers.
- The company’s cloud-based virtual agents use natural language processing (NLP) to automate calls, chats, and text.
- The conversational system can invite callers to interact in natural language with a greeting such as “How can I help you today?”
- Certain tasks have been partially pre-designed, such as handling accounts and membership, providing claim status, authentication, collections, order management, billing & payments, answering FAQs, and appointments.
- Some tech support can be automated before passing the customer to an agent.
- The company features certain industries they serve: financial services, healthcare, insurance, retail, service providers, travel and hospitality, and utilities.