Smith.ai

Palo Alto, CA

https://smith.ai

(650) 727-6484

Customer Service: Human receptionists for voice calls, Chatbots on web sites (BOT)

Scope: Full

System: Cloud-based (CLD)

Summary

  • Smith.AI provides a 24/7 receptionist service for small and medium-sized businesses.
  • Voice calls are covered by human agents.
  • Web chat is initiated by AI chatbots prior to connecting with human agents.

Delving Deeper

Smith.ai provides a cloud-based receptionist service for small and medium-sized businesses. It can deal with voice calls using human agents, screening callers and providing information to customers. It deals with web chat using a combination of AI backed up by live agents, available 24/7.

The Chatbot will typically get the conversation started and then a live chat agent will assist deeper in the conversation. Humans don’t only step in if the Chatbot has an issue.